14-day first-payment refund
You may request a refund of your first Livendly Pro payment within 14 calendar days of purchase if no more than 20 included AI credits have been consumed. This protects customers who genuinely cannot use the service while preventing completed AI generations from being treated as unused. Email support@livendly.com from the address connected to your account and include enough purchase information for us to locate the transaction. This usage condition does not limit rights that cannot be excluded under applicable law.
Renewals
The 14-day first-payment policy does not automatically cover renewal payments. If you believe a renewal was made in error, contact support@livendly.com promptly and we will review the circumstances and applicable consumer law.
Cancellation
You may cancel Livendly Pro at any time through the billing portal. Cancellation stops future renewals; your Pro access continues until the end of the period already paid for unless a refund is issued.
Processing
Approved refunds are returned through Paddle to the original payment method. Bank and payment-network processing times may vary. This policy does not limit rights that cannot be excluded under applicable law.
